BPO Financial Services - Collections

About the job

What being part of the Sigma Family means for you As our business continues to grow and succeed, we’re on the lookout for exceptional individuals to join the Sigma Family as Collections Advisors in the Financial Services sector. Before diving into the details of this exciting role, let us share why becoming a part of Sigma is an incredible opportunity. Who are the Sigma Family? Our core mission is to #ImproveEverythingAlways , with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries. What being a part of the Sigma Family means for you! 📈 Career development and opportunities to apply for internal promotions following your probationary period. 🏖 30 days holiday inclusive of bank holidays, with additional days accrued the longer you have been a part of the Sigma Family. 🏆 Monthly, Quarterly and Annual awards with marvellous prizes. 💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected. 🤑 R 1600 bonus for each friend that you refer to join the Sigma Family who passes probation. 🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint. 🩺 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you. 🚍 Complimentary Evening Transport: Employees within a 30km radius enjoy free rides home, ensuring safety and convenience. 👓 On-Site Optometrist Visits: Regular eye health check-ups without the hassle of traveling. 👩‍⚕️ On-Site Nurse Consultations: Immediate access to healthcare support right at the workplace. 💪 Discounted Pure Gym membership. 💻 Join communities and collaborate with your colleagues on our internal Social Media platform. 💚 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family. A bit more about the Opportunity... What Your Day-to-Day Will Look Like: You’ll be working from offices based in Southern Suburbs, Cape Town. As a Collections/Financial Advisor, each day will be centered around delivering a first-class customer experience. You will engage with customers empathetically, especially those in vulnerable situations or facing financial difficulty, ensuring their concerns are addressed with care. Your primary focus will be to proactively contact customers via inbound and outbound channels to discuss outstanding balances and agree on appropriate repayment solutions. With a strong emphasis on understanding individual circumstances, you will identify sustainable and affordable repayment solutions that support long-term financial resolution. To be considered for this role, candidates must have 1-year previous experience in an international collections or financial service specifically contact centre environment. A passed Matric certificate is essential, and applicants must reside within a 30km radius of the office location. Strong written and verbal communication skills are required, with the ability to adapt communication style to suit individual customer needs. Candidates should also be computer literate and proficient in Microsoft Office applications such as Word, Outlook, and Excel. In this role, you will proactively engage with customers via inbound and outbound channels to discuss outstanding balances and agree on appropriate repayment solutions. You will take time to understand each customer’s individual circumstances and identify sustainable, affordable repayment plans that support long-term financial resolution. A key part of your responsibility will be assessing customers’ income and expenditure to ensure any proposed loan amounts are both affordable and suitable to their financial situation. Operating in a fast-paced environment, you will handle frequent interactions, assisting numerous customers daily while ensuring positive outcomes for both customers and clients. Through clear communication and strategic problem-solving, you will contribute to a supportive and solutions-driven environment. Full training and ongoing coaching are provided throughout your career. You will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here! What amazing People will bring to the role What Amazing People Will Bring to the Role: You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, your welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment. Simple and Straight Forward Recruitment. We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date, and our fantastic onboarding team will get you ready for your first day. Supporting our future people. If you need any assistance or adjustments at any point during recruitment, feel free to let us know. If you like the sound of being part of the Sigma Family, then don’t wait and get applying!

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