Call Centre Agent
Department of Correctional Services · National Head Office, South Africa
Closes 9 November
- Location
- National Head Office, South Africa
- Salary
- R237 453 per year
- Posted
- 24 October 2026
- Closing date
- 9 November 2026
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About the job
REF NO: HO 2026/11/102 (X3 POSTS) REQUIREMENTS: Grade 12 (Matric). Post -school Certificate/Diploma in customer service/administration will an added advantage. No Experience required. Experience in a Call Centre environment will be an added advantage. Computer literate. Competencies And Attributes: Proficient with CRM (e.g., MS Dynamics, Salesforce, or prescribed system), MS Office (Outlook, Excel, Word). Knowledge of call handling platforms (ACD/IVR/softphone), ticketing workflows, and knowledge base use. Understanding of POPIA and information security basics. Reporting procedures. Administration procedures relating to the specific work environment including norms and standards. Customer - centric, empathetic communication, active listening. Problem -solving and sound judgment. Attention to detail and accuracy. Resilience, stress tolerance, and time management. Team collaboration and accountability. Written communication for Notes, memos, letters and reports. NOTE: Appointment under the Public Service Act. DUTIES: Handle enquiries and client service to deliver professional, courteous and accurate responses through all channels. Resolve enquiries at first point of contact wherever possible. Capture all enquiries comprehensively and accurately on the prescribed Customer Relations Management (CRM)system. Escalate complex matters promptly to relevant branches/units with clear documentation. Maintain accurate records and support reporting and audit requirements. Safeguard personal information and sensitive data. Management of assets. SALARY: R237 453 per annum CENTRE: National Head Office ENQUIRIES: National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589. Directorate: Marketing and Promotions
Source
Published by DPSA at dpsa.gov.za. The advert and its text belong to Department of Correctional Services; Honde shows it as published and links to the original. Check the closing date and requirements there before you apply. Genuine employers never ask you to pay to apply.
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