Counter Sales(Internal Applications Only)

About the job

Description: Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed Requirements: - Grade 12 or equivalent NQF 4 qualifications. - 1 year sales experience in a hardware retail, wholesale or similar environment - 1 year carpentry experience would be advantageous - Ability to perform basic calculations accurately. - Well developed problem solving and analytical skills - Must be willing to work shifts, weekends, and Public Holidays. - Must be able to work under pressure. Key Performance Area:  - Accurate processing of order request received from customers - Accurate processing of sales made by customers - Accurate receipt of payments received and related banking processes - Provide reliable, prompt Customer Service. - Advise Customers correctly on product. - Assist Customer with any product queries. - Assist with Customer complaints timely. - Must be available in area of responsibility. - Assist in other departments as and when required - Product knowledge on all products and services offered - Assist with packing stock away as per allocated bins. - Ensure stock is merchandised immediately after being received. - Ensure sales counters is kept free of stock and in a presentable manner. - Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility. - Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees - Be aware of suspicious behaviours or people and report any suspicions to Management. - No product to be loaded for a customer without proof of purchase or required documentation Values: Integrity - - Complying with generally accepted standards in activities related to the position. - keeps promises. - creates realistic expectations. - is sincere. - handles sensitive information carefully. - shows awareness of values, indicates when boundaries are crossed. Accuracy - Effectively handling detailed information and being consistently attentive to details. - Works in an orderly fashion. - Ensures that matters are handled in an orderly and accurate manner from start to finish. - Prevents mistakes. - Invests energy in checking his/her work for mistakes. Client focus - Identifying and actively responding to clients' wishes and needs. - Deals with clients in a friendly manner. - Shows involvement in the client's problem. - Makes clients feel welcome. - Approaches the client's question with a can-do mentality Personal development - Being aware of one's own strengths and weaknesses: consciously working on personal development. - Is focused on self-broadening and/or gaining more in-depth knowledge. - Follows relevant training programmes and/or looks for opportunities to gain experience. - Seeks and uses opportunities for personal development. - Asks for feedback in order to learn

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