Help Desk Support Technician
Department of Correctional Services · National Head Office, South Africa
Closes 9 November
- Location
- National Head Office, South Africa
- Salary
- R338 106 per year
- Posted
- 24 October 2026
- Closing date
- 9 November 2026
Apply faster with the Honde extension
Free for Chrome and Edge.
- Your match on any job page: LinkedIn, PNet, Careers24 or a company's own site.
- The application form filled in from your CV. You check it and press Submit yourself.
- Any job you find, saved to your Honde jobs with its closing date.
About the job
REF NO: HO 2026/11/79 REQUIREMENTS: Recognized degree or national diploma in Computer Science/Information Technology or equivalent qualification. (A+, N+) and 1-2 years’ experience in ICT helpdesk and ITIL certification. Valid driver’s licence. . Competencies And Attributes: Knowledge of multiple technical disciples (workstation connectivity, applicable software, and troubleshooting techniques). Good customer relations. Desktop hardware and software knowledge. Knowledge of desktop fault diagnosis and rectification. Telephone etiquette. Ability to work in a team. Typing, analytical, problem solving and good communication skills. NOTE: Appointment under the Public Service Act. DUTIES: Provide first line support. Provide first level telephone support to the end- user community on hardware, software and network -related problems. Liaise with clients and external vendors on logged calls. Log calls with external vendors as per service level agreement and track the resolution of the incident. Classify level, priority and nature of incident/problem. Escalate incidents and problems in the help desk system to other support areas. Track activities related to the resolution of the incident/problem. Administration of logged calls. Enhance technical analysis in terms of software/hardware trouble-shooting and problem- solving. Provide advice regarding the set -up, configuration and usage of computers. SALARY: R338 106 per annum CENTRE: National Head Office ENQUIRIES: National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589. Directorate: IT Infrastructure and Telephony
Source
Published by DPSA at dpsa.gov.za. The advert and its text belong to Department of Correctional Services; Honde shows it as published and links to the original. Check the closing date and requirements there before you apply. Genuine employers never ask you to pay to apply.
More open jobs at Department of Correctional Services
Apply faster with Honde
Upload your CV once. Honde scores your match for jobs like this one, writes a tailored CV and cover letter, and fills in the application form, Z83 included for government posts. Free to start.
Create your free accountBefore you apply
- Build an ATS-friendly CV
Practical tips to help you stand out.
- Complete your Z83 form
Step-by-step guidance for government jobs.
- Spot job scams
Learn how to identify and avoid common scams.