Product Owner: Online

About the job

Shape the future of Ackermans’ biggest store. Online is now Ackermans' biggest store and our fastest growing, and it's a major strategic focus for the business. We work like a start-up within the security of a corporate: a focused, ambitious team that moves quickly, tests ideas and sees its work go live, backed by the scale and stability of a brand that South African families trust. As our Product Owner: Online , you'll lead the strategic initiatives that drive innovation and enhancement of our online platform. You'll find the opportunities, build the case, prioritise the roadmap and work with business and technology partners to take ideas from concept to launch. The result: an online experience that makes shopping with us easier, faster and more enjoyable for millions of customers, and real revenue growth for the business. If you want your work to make a visible difference, and you thrive on pace, ownership and impact, this is your opportunity. KEY RESPONSIBILITIES: - Act as the voice of the customer by translating business strategy and customer insights into a clear product vision, roadmap, and prioritised backlog. - Define, manage, and continuously refine the product roadmap to ensure alignment with business objectives and customer needs. - Build business cases for new initiatives, quantifying customer value, revenue impact and cost. - Prioritise initiatives, features, and enhancements based on customer value, commercial impact, and strategic priorities. - Partner with cross-functional teams and technology partners to deliver initiatives from concept through to launch, to agreed scope, timeline and budget. - Utilise customer feedback, data analytics, testing, and performance metrics to inform product decisions and optimise outcomes. - Drive the delivery of enhancements that improve the online customer experience and support business growth objectives. - Measure post-launch performance against the business case, identifying opportunities for innovation, optimisation, and continuous improvement. - Provide clear product direction and requirements to stakeholders, fostering alignment and effective execution across teams. JOB RELATED KNOWLEDGE AND SKILLS REQUIRED: Knowledge: - Understanding of digital retail, e-commerce platforms, and customer behaviour. - Knowledge of Agile delivery methodologies, product management practices, and backlog management. - Customer research, journey mapping, and insight generation. - Data analysis and performance measurement. - Architectural understanding of e-commerce platforms, APIs, integrations and data flows. - Knowledge of relevant South African legislation (POPIA, CPA, ECTA). Skills: - Product roadmap and backlog management. - Stakeholder management and influencing skills. - Writing clear business requirements, user stories, and acceptance criteria. - Strong analytical and problem-solving capability. - Commercial acumen and customer-centric decision-making. - Project delivery and cross-functional collaboration. - Strong planning, prioritisation, and organisational skills. - Excellent verbal and written communication skills. - Innovative, resilient, and solutions-oriented approach. - Ability to work effectively in a fast-paced, collaborative environment. QUALIFICATIONS: - A relevant degree in business, IT, engineering, marketing or a related field. EXPERIENCE: - Minimum 5 - 7 years of experience within Product Management, e-commerce, Business Analyst or related field. - Proven experience as a Product Owner in an agile team, ideally within e-commerce or digital retail. - Experience leading complex, multi-stakeholder projects from concept through to launch. - A track record of using data and customer insight to drive product decisions and measurable results. Ready to shape the future of our biggest store? Submit your application on our careers site at www.ackermans.co.za/careers . CLOSING DATE: 9 November 2026 Applicants will need to be prepared to undergo evaluations/assessments and interviews if and as required. POLICY: In terms of Company policy for appointments and promotions, preference will be given to candidates who will enhance the diversity of the team and contribute to employment equity within the Company provided that the competencies and minimum requirements for the position have been met.

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