Sales Co(Internal Applications Only - Tembisa West)

About the job

Description: Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service. Requirements: - Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience - Plan reading experience would be advantageous - Ability to communicate in English and the dominant language spoken in the geographical area where the position is available. - Above average numeric skills - Proven ability to provide exceptional Customer Service - Proven ability to work under pressure - Must be computer literate - Proven strong organising, planning and delegation skills Key Performance Area: Sales - Issuing and follow up of quotations in order to generate sales - Quote process and control Special Orders - Reading of building plans and ensuring quotations are correct and within the agreed timeframe - Manage the telephone, answer, and return calls, ensure follow ups are done - Conduct competitor analysis to ensure competitiveness of the store - Communicate bulk deposit transfers to Customers - Promote loyalty programs (VIC and Charge Card Customers) Deliveries - Manage an efficient delivery service and ensuring that the correct rates are charged - Deliveries dispatched within the required time limit - Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer Customer Service - Effective Customer Service Desk Management - Record, follow up and resolve Customer Complaints - To ensure an efficient Customer Service at all times (all Customers are attended to) - Telephone etiquette (to ensure that all calls are answered within the required time) Store Standards - Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers. - Price changes to be implemented in line with advertised prices. - Implementation of planograms People Management - Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities - Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available. - Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control) Safety (OHSA) Requirements - Ensure that safety standards are adhered to - Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment. Security Awareness - Be aware of any suspicious people and / or activities in and outside the Store. - Password security Values: Integrity - Complying with generally accepted standards in activities related to the position. - keeps promises. - creates realistic expectations. - is sincere. - handles sensitive information carefully. - shows awareness of values, indicates when boundaries are crossed. - Accuracy - Effectively handling detailed information and being consistently attentive to details. - Works in an orderly fashion. - Ensures that matters are handled in an orderly and accurate manner from start to finish. - Prevents mistakes. - Invests energy in checking his/her work for mistakes. Client focus - Identifying and actively responding to clients' wishes and needs. - Deals with clients in a friendly manner. - Shows involvement in the client's problem. - Makes clients feel welcome. - Approaches the client's question with a can-do mentality Personal development - Being aware of one's own strengths and weaknesses: consciously working on personal development. - Is focused on self-broadening and/or gaining more in-depth knowledge. - Follows relevant training programmes and/or looks for opportunities to gain experience. - Seeks and uses opportunities for personal development. - Asks for feedback in order to learn

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