Senior Desktop Engineer
Gauteng Growth and Development Agency · AIDC, Gauteng, South Africa
Closes 9 November
- Location
- AIDC, Gauteng, South Africa
- Salary
- R452 266 per year
- Posted
- 28 October 2026
- Closing date
- 9 November 2026
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About the job
REF NO: refs/057286 Requirements: A Matric Certificate/Grade 12 and National Diploma in Information technology or related field. A+. N+. MCSE, an advantage. ITIL would be an advantage. A minimum of 3 years’ related experience. Notes: Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful. Find us Address 75 Fox Street, Mashalltown Johannesburg 2000 Email us Email e-recruitment@gauteng.gov.za Quick Links All Jobs About Us © Gauteng Provincial Government . Powered by Department of e-Government Duties: 2nd Line Desktop Support. Receives calls telephonically or via email with regards to general network, applications and hardware problems / queries. Assists callers with ICT problem resolution (provides 2nd line support). Escalate to 3rd line where necessary. Retains record of references. Monitors & reviews call status. Ensures Customer Satisfaction. Ensures Continuous ICT Service Availability, resolves tickets and completes all the relevant fields on each Ticket. Ensures that adequate information has been captured in the description of work & materials used on each Tickets Helpdesk Operations. ICT Services Coordination. Render and administer high-level ICT services to tenants and other users. Optimise and maintain ICT services, systems, applications and operations, ensure minimum down-time and maximum usage, availability and application security. Research and develop new products and services. Project planning and implementation. Back up and disaster recovery. Ensure policy and procedure compliance. Ensure governance. Customer relationship management. Compile detailed reports for all user support and other services. Provide regular feedback to the ICT Services/Helpdesk Manager. Change control and monitoring, Incident reporting as needed. Provides Managers with weekly and monthly reports. Back-end support- Server maintenance and reporting. Physical Network 1st line support. Supervise training for interns.
Enquiries
Applications must be submitted online via the GGDA vacancies portal: https://ggda.co.za/vacancies
Source
Published by Gauteng at jobs.gauteng.gov.za. The advert and its text belong to Gauteng Growth and Development Agency; Honde shows it as published and links to the original. Check the closing date and requirements there before you apply. Genuine employers never ask you to pay to apply.
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