Senior Hybrid Scheduling Analyst Vacancy
iContact BPO · South Africa
Closes 10 December
- Employer
- iContact BPO
- Location
- South Africa
- Posted
- 9 November 2026
- Closing date
- 10 December 2026
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About the job
We invite applications from internal employees who are ready to take the next step in their careers! Minimum Requirements: - At least 4 years' Workforce Management experience in a BPO/contact center environment. - Strong scheduling and real-time management experience. - Advanced Microsoft Excel skills. - Experience managing multiple program - Strong analytical and problem-solving skills. - Experience with WFM systems such as Genesys, NICE, Verint or Calabrio. Internal Eligibility Criteria: - Must have been employed at iContact BPO for more than 6 months. - Must have no active disciplinary warnings. - Must have a good attendance record. - Must demonstrate consistent performance in their current role. Key Responsibilities: - Lead scheduling and intraday workforce management. - Optimize schedules and resource allocation. - Monitor service levels, adherence and occupancy. - Drive WFM reporting and process improvements. - Coach and support WFM team members.
Source
Published by iContact BPO at icontactbpo.careers-page.com. The advert and its text belong to iContact BPO; Honde shows it as published and links to the original. Check the closing date and requirements there before you apply. Genuine employers never ask you to pay to apply.
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Sources on this page: iContact BPO. Honde lists each vacancy's title, employer, place and dates and links to the original advert, which belongs to its employer or job board. Apply there, or let Honde apply for you.
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