System Sup(External Applications Only - Maokeng Mall)

About the job

Description: To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions. Requirements: - Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years' work related experience - Ability to communicate in English and the dominant language spoken in the geographical area where the position is available - Above average numeric skills - Proven ability to provide exceptional Customer service - Proven ability to work under pressure - Must be computer literate - Previous Cashier experience Key Performance Area  - Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently. - Be willing to assist Customers with their needs through clear and effective communication - Assist the Customers with requests, queries and complaints and resolve or escalate to management - Offer fast, friendly, and efficient service to all Customers - Control and ensure the availability of stationary and consumables, within the Store Cash Handling and Banking - Controlling of Store floats (Petty Cash, Till Floats, Change Floats) - Change ordering and dispensing - Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger - Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.) - Ensure that all returns are valid and done correctly - Cash Clearance to be actioned and queries to be resolved - Ensure pick-ups are done timely - Carry out End of Day sessions on all Point of Sale (POS) terminals - Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal - Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection - Ensure daily takings are collected by the Cash in Transit (CIT) Company. Ready for Business - Ensure Ready for Business processes implemented - Ensure the Cashiers maintain their area of responsibility - Ensure the Cash Office is neat and tidy at all times - Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date People Management - Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities. - Ensure Cashiers have a trained backup available - Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists). - Ensure scheduling of subordinates is done on time - Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement - Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.) - Monitor and evaluate performance of subordinates - Ensure all cashiers comply with the company dress code Safety (OHSA) Requirements - Ensure that safety standards are adhered to. Security Awareness - Be aware of any suspicious people and / or activities. In the Store and outside. - Password security - Ensure that the Cash Office is secured - Ensure that the Cash Office door is always locked when Pick-Up's, Cash-Up's and Cash In Transit (CIT) collections are done - Ensure Till Pick up's are done within the set parameters - No unauthorised persons allowed in the Cash Office - Safe keys are locked away and in safe custody - No Rations, stock, and unrelated documentation to be kept in the Cash Office. Values Integrity - Complying with generally accepted standards in activities related to the position. - keeps promises. - creates realistic expectations. - is sincere. - handles sensitive information carefully. - shows awareness of values, indicates when boundaries are crossed. Accuracy - Effectively handling detailed information and being consistently attentive to details. - Works in an orderly fashion. - Ensures that matters are handled in an orderly and accurate manner from start to finish. - Prevents mistakes. - Invests energy in checking his/her work for mistakes. Client focus - Identifying and actively responding to clients' wishes and needs. - Deals with clients in a friendly manner. - Shows involvement in the client's problem. - Makes clients feel welcome. - Approaches the client's question with a can-do mentality Personal development - Being aware of one's own strengths and weaknesses: consciously working on personal development. - Is focused on self-broadening and/or gaining more in-depth knowledge. - Follows relevant training programmes and/or looks for opportunities to gain experience. - Seeks and uses opportunities for personal development. - Asks for feedback in order to learn 

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