Team Leader

About the job

Position: Team Leader Campaign: Payflex Employment Type: Internal Vacancy We are inviting applications from Payflex employees who are ready to take the next step in their career and demonstrate their ability to lead, support and motivate a team. Minimum Eligibility Requirements To be considered for this opportunity, candidates must: - Be a current Payflex employee . - Have been employed on the Payflex campaign for a minimum of 6 months . - Have no active disciplinary warnings . - Have a strong attendance record with no concerning attendance patterns. - Consistently demonstrate professionalism, reliability and accountability. - Have a positive performance record and consistently meet the expectations of their current role. Key Responsibilities The successful candidate will be responsible for: - Leading, coaching and motivating a team to achieve operational targets. - Monitoring team performance and addressing performance gaps. - Providing regular coaching, feedback and support to team members. - Ensuring adherence to Payflex and iContact BPO processes, policies and procedures. - Managing attendance, punctuality and overall team discipline. - Supporting the team in achieving productivity, quality and customer service targets. - Identifying operational challenges and escalating issues where required. - Maintaining accurate team performance records and reporting on key metrics. - Supporting employee engagement and creating a positive team environment. - Working closely with Operations, Quality, Training and other support functions. - Acting as a role model and demonstrating the behaviours expected of a leader.

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