Deputy Director: Loss Control and Vehicle Monitoring

About the job

REF NO: REFS/057132 REQUIREMENTS: NQF Level 7 in Transport Management or Logistics, 3- 5 years relevant experience in vehicle tracking industry and fleet management environment at supervisory/management (ASD) Level. A Valid driver’s License. Knowledge in Fleet Management Operations Loss Management Monitoring and Compliance Financial Management Investigations and Risk Management Data Analysis and Reporting Stakeholder Management. NOTE: Applicant must ensure that they complete all sections on the online Z83 and attached a detailed CV with at least three (3) contactable references. Failure to complete or disclose all required information will automatically disqualify the applicant. No late applications will be accepted. Shortlisted candidates will be required to submit certified copies of qualifications, identity document and driver’s license on or before the day of the interview. It is the applicant’s responsibility to have foreign qualifi cations evaluated by the South African Qualifications Authority (SAQA). The National Department of Forestry, Fisheries and the Environment is an equal opportunity, affirmative action employer. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the Department’s equity plan. Persons with disabilities are encouraged to apply. Correspondence will be limited to successful candidates only. Short-listed candidates will be subjected to screening and security vetting to determine their suitability for employment, including but not limited to: Criminal records; Citizenship status; Credit worthiness; Previous employment (reference checks); and Qualification verification. Short-listed candidates will be expected to avail themselves at the Department’s convenience. Entry level requirements for SMS posts: In terms of the Directive on Compulsory Capacity Development, Mandatory Training Days & Minimum Entry Requirements for SMS that was introduced on 1 April 2015, a requ irement for all applicants for SMS posts from 1 April 2020 is a successful completion of the Senior Management PreEntry Programme as endorsed by the National School of Government (NSG) prior to appointment. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: https://www.thensg.gov.za/training-course/sms-preentryprogramme. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. All shortlisted candidates for SMS posts will be subjected to a technical exerc ise and interview. Following the interview and technical assessment for all SMS posts, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity in compliance with the DPSA Directive on the implementation of competency -based assessments. Persons appointed will be subjected to a security clearance, the signing of performance agreement and employment contract. The Department reserves the right not to make an appointment. If you have not been contacted within three 3 months after the closing date of the advertisement, please accept that your application was unsuccessful. By submitting the employment application form, you agree and consent in terms of Section 11(1) of the Protection of Personal Information Act (POPIA), 2013 (Act 4 of 2013), for your personal information which you provide to the DFFE to being processed by the department and its employees, agents, Cabinet committees, and subcontractors for recruitment purposes, in accordance with the POPIA of 2013. For general enquiries please conduct Human Resources on 010 345 1535. NB: If you do not receive any response within 3 months, please accept that your application was unsuccessful. No faxed, post or hand delivered, and late applications will be considered. DUTIES: Manage vehicle tracking operations and risks: Develop and implement loss prevention and vehicle security strategy. Monitor fleet movement and identity risk anomalies and unauthorised vehicle usage. Investigate vehicle incidents. Establish and maintain procedures to minimize operational losses. Coordinate with law enforcement when required. Implement training programmes on tracker technology and customer service. Manage theft and recovery processes: Coordinate recovery efforts by external stakeholders e.g. l aw enforcements agencies and clients. Maintain accurate records of theft incidents recoveries and associated performance matrix. Prepare operational loss control and recovery performance reports. Manage customer support function and technical services deli very: Supervise technical support personnel and field technicians. Maintain strong technical knowledge of telematics and fleet technology. Manage and review technical service contracts and service provider performance. Manage customer escalations and resol ve complex operational issues. Manage compliance with service level agreements and contractual obligations. Monitor technical support operations and drive continuous improvement in loss control and fleet visibility: Monitoring of fleet activities and criti cal alerts. Implement best practices for fleet visibility and operational efficiencies. Manage escalations relating to tracker devices communication failures and monitoring exceptions. Monitor customer support recovery success rates, monitoring efficiency and technical performance. Utilize advance Excel tools to analyse fleet performance to identify trends and management reports for executive decision making. Manage Resources: Manage employee performance. Manage employee personal development

Enquiries

Ms. Precious Maimela Tel No: (010) 345 1538

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