Desktop Technician

About the job

REF NO: REFS/057134 REQUIREMENTS: A minimum three year National Diploma ( NQF Level 6) in Information Technology A minimum of 2 – 3 years’ experience in ICT Support Possession of the certification in ITIL Foundation or CompTIA A+, N+, Security + will be an added advantage. Ability to interact with people on different levels, Ability to be service orientated, Ability to undertake a risk analysis and undertake a risk analysis and undertake a risk mitigation strategy, Ability to identify and interpret the required information fields and documentation, Ability to manage project, Ability to prepare reports, submissions and presentations. Code 8/10 Driver’s License. NOTE: Applicant must ensure that they complete all sections on the online Z83 and attached a detailed CV with at least three (3) contactable references. Failure to complete or disclose all required information will automatically disqualify the applicant. No late applications will be accepted. Shortlisted candidates will be required to submit certified copies of qualifications, identity document and driver’s license on or before the day of the interview. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The National Department of Forestry, Fisheries and the Environment is an equal opportunity, affirmative action employer. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the Department’s equity plan. Persons with disabilities are encouraged to apply. Correspondence will be limited to successful candidates only. Short-listed candidates will be subjected to screening and security vetting to determine their suitability for employment, including but not limited to: Criminal records; Citizenship status; Credit worthiness; Previous employment (reference checks); and Qualification verification. Short-listed candidates will be expected to avail themselves at the Department’s convenience. Entry level r equirements for SMS posts: In terms of the Directive on Compulsory Capacity Development, Mandatory Training Days & Minimum Entry Requirements for SMS that was introduced on 1 April 2015, a requirement for all applicants for SMS posts from 1 April 2020 is a successful completion of the Senior Management PreEntry Programme as endorsed by the National School of Government (NSG) prior to appointment. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: https://www.thensg.gov.za/training-course/sms-preentryprogramme. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. All shortlisted candidates for SMS posts will be subjected to a technical exerc ise and interview. Following the interview and technical assessment for all SMS posts, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity in compliance with the DPSA Directive on the implementation of competency -based assessments. Persons appointed will be subjected to a security clearance, the signing of performance agreement and employment contract. The Department reserves the right not to make an appointment. If you have not been contacted within three 3 months after the closing date of the advertisement, please accept that your application was unsuccessful. By submitting the employment application form, you agree and consent in terms of Section 11(1) of the Protection of Personal Information Act (POPIA), 2013 (Act 4 of 2013), for your personal information which you provide to the DFFE to being processed by the department and its employees, agents, Cabinet committees, and subcontractors for recruitment purposes, in accordance with the POPIA of 2013. For general enquiries please conduct Human Resources on 010 345 1535. NB: If you do not receive any response within 3 months, please accept that your application was unsuccessful. No faxed, post or hand delivered, and late applications will be considered. DUTIES: Provide technical support for desktop hardware, software, and peripheral devices. Install, configure and troubleshoot operating systems and standard applications. Perform routine maintenance, updates, and patch management. Respond to and resolve logged inc idents and service requests within SLA timelines. Setup of new ICT equipment (desktops, laptops, printers, etc.). Support network connectivity at the desktop level (LAN/Wi-Fi troubleshooting). Maintain asset registers and ensure accurate tagging and tracki ng of ICT equipment. Participate in ICT infrastructure rollouts and upgrades. Deliver both in-person and remote technical assistance to staff across all departments, ensuring minimal disruption to operations. Promote responsible ICT usage by guiding users on security protocols, software best practices, and digital hygiene. Escalate complex or unresolved technical issues to second-tier support teams or designated ICT Practitioners for further investigation and resolution. Configure and update endpoint securi ty tools to mitigate risks associated with cyber threats and system vulnerabilities. Track and report on user compliance with ICT security frameworks, flagging any deviations for immediate action. Participate in the setup and testing of backup and recovery solutions to minimise data loss and downtime. Maintain comprehensive records of service requests, troubleshooting steps, and outcomes. Create and maintain user guides and FAQs to improve self -service capabilities. Provide accurate and timely inputs for IC T per

Enquiries

Ms. Khutso Motshekga Tel No: (010) 345 1538

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