ICT Technical Manager

About the job

REF NO: 3/1/1/1/2026/342 REQUIREMENTS: Minimum requirements: Applicants must be in possession of a Grade 12 Certificate and a National Diploma (NQF Level 6) in Computer Science, Information Systems, Information Technology, Software Engineering or a relevant equivalent qualification. A recognised ICT operations and technical service management professional certification such as ITIL®, COBIT®, PMP®, PRINCE2®, Microsoft Azure, AWS, Oracle, Cisco, VMware, Red Hat, CISSP®, CCSP®, ISO 27001, ISO 22301, or equivalent. At least three (3) years junior management in, multi-site or high-availability IT operations environment. Job- related knowledge: Infrastructure or platform support. Service management. Incident and problem management. Change and release control. Supporting government, regulated, land-regis try, financial, records-management or other mission-critical services. ICT operations and service management principles, including incident, request, problem, change, release, configuration, availability, capacity, continuity, service-level and knowledge management. ICT governance, internal control, risk management, audit evidence and records management. Enterprise infrastructure concepts covering networks, servers, virtualisation, storage, databases, middleware, cloud / hybrid services, monitoring and automation. Systems development and operational acceptance across the system lifecycle, including testing, deployment, rollback and early - life support. Cybersecurity operations, identity and access control, vulnerability and patch management, logging, backup, recovery and incident escalation. Supplier, contract, licence, asset and financial management within the public - sector control environment. Applicable public -service legislation, policies and governance requirements, including the PFMA, public procurement prescripts, information protection, records management, and occupational health and safety requirements. The Deeds Registration business environment, eDRS, core Deeds systems and national registry service dependencies, or the ability to acquire this knowledge rapidly. Job-related skills: Business continuity/disaster recovery. Operational risk and management reporting. Operational leadership, prioritisation and command during service disruption. Analytical thinking, systems thinking, root -cause analysis and risk -based decision-making. Service performance measurement, dashboarding, trend analysis and evidence-based reporting. Stakeholder engagement, facilitation, negotiation, conflict resolution and executive communication. Project, programme, change, release and vendor coordination. Policy, standard, SOP , runbook and t echnical-report writing. People management, coaching, performance management and multidisciplinary team leadership. Financial, contract and procurement oversight within delegated authority. High levels of integrity, judgement, accountability and attention to detail. Willingness to travel and to participate in planned architecture reviews or production-readiness activities when required. Valid driver's licence as travel forms an inherent requirement of the post. NOTE: EE Targets: African, Coloured, Indian and White Males, and African, Coloured, Indian and White Females, and Persons with Disabilities. DUTIES: Manage ICT service operations and operational command. Lead daily operations for production applications, databases, infrastructure, networks, hosting, end-user support and service-desk interfaces within the post’s mandate. Establish an integrated operational rhythm covering service health checks, shift or duty handovers where applicable, event monitoring, daily exceptions, weekly service reviews and monthly management reporting. Coordinate response to major incidents and high- impact outages, ensure timely business communication, executive escalation, technical recovery and documented post -incident review. Ensure incidents, service requests and operational exceptions are logged, prioritised, assigned, resolved and closed against approved service targets and escalation paths. Maintain clear operational ownership, support models, contact matrices and runbooks for all critical services. Assure service availability, performance, capacity and technical resilience. Monitor end-to-end availability and performance of critical services and identify trends, constraints, single points of failure and emerging risks before they affect service delivery. Manage capacity and demand planning for compute, storage, databases, middleware, connectivity and other operational platforms, aligned with business growth and digital transformation roadmaps. Coordinate preventative maintenance, patching, upgrades, health checks and lifecycle interventions through approved maintenance windows and change controls. Maintain accurate baseline i nformation on supported environments, dependencies, configurations, warranties, licences and technical obsolescence. Drive remedial plans for legacy, unsupported or unstable technology and escalate investment or procurement decisions with evidence-based motivation. Manage incident, problem, request and continual service improvement practices. Implement fit -for-purpose IT service management practices for incident, request, problem, knowledge and service- level management, aligned with approved departmental policy and standards. Lead root-cause analysis for recurring and severe incidents; assign corrective and preventative actions; track implementation; and verify sustained control effectiveness. Maintain a prioritised continual -improvement register based on service data, audit findings, user feedback, risk assessments and technology trends. Develop service dashboards showing availability, responsiveness, backlog, recurring incidents, recovery performance, user -impact trends and improvement actions. Promote proa ctive support, knowledge reuse, automation, standardisation and measurable reduction of avoidable incidents. Control change, release, deployment a

Enquiries

Mr. L Tshivhase Tel No: (012) 338 7123 / Mr R Saila Tel No: (012) 338 7170

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