USA Customer Service Advisor

About the job

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Position Summary Looking for an opportunity to build a career in the service industry? Join Concentrix as a Customer Service Advisor in our vibrant Durban office, supporting an internationally innovative campaign in an on-site environment. In this role, you’ll help customers resolve queries, manage escalated cases, and deliver positive customer experiences with professionalism, care, and confidence. This opportunity offers a base salary of R8 000 , a guaranteed campaign allowance of R1 000 , and performance-based incentives. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Advisor, you will: - Take ownership of high-profile and escalated cases from start to resolution - Manage work orders within agreed business SLAs - Assess health and safety risks and take a proactive approach to help mitigate risks to the client’s business - Consistently apply agreed behavioural, quality, and compliance standards - Share knowledge, updates, and best practices with colleagues - Communicate campaign-relevant information to colleagues, customers, and managers - Develop and maintain up-to-date knowledge of the campaign - Work toward first contact resolution in every customer interaction - Protect information security and follow the correct processes when raising concerns - Provide excellent customer experiences at all times - Verify and update customer information accurately - Proactively offer solutions to customer questions, issues, or concerns Your qualifications We embrace our game-changers with open arms: people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Have a minimum of 12 months of international BPO call centre experience - Are credit-clear - Have passed Grade 12 - Can work shifts in a 24-hour environment - Are proficient in English verbal and written communication - Are motivated, dependable, and able to take ownership of responsibilities - Can manage customer conversations with patience, clarity, and professionalism - Are comfortable working in a fast-paced, service-focused environment - Enjoy solving problems and supporting positive customer outcomes It will be a plus if you: - Have experience in travel, e-commerce, retail, or fintech - Have experience managing escalated customer queries - Are comfortable learning new systems, processes, and campaign updates quickly What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Monthly salary of R8 000 - Guaranteed campaign allowance of R1 000 - Up to R3 000 incentive based on performance - Choice between Medical Aid or Medical Insurance - Medical Aid covers the employee - Medical Insurance covers the employee and 2 dependents - Retirement fund - 2.5% employer contribution and 2.5% employee contribution - Subsidized transport provided between 7 pm and 6 am - Employee transport contribution capped at R350 - Group life cover - Employee Assistance Programme, EAP - Access to financial well-being sessions, will-writing sessions, and stress management sessions - Team building and upskilling training opportunities - Interactive and inclusive company culture Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Eligibility to work In accordance with South African law, only applicants who are legally authorized to work in South Africa will be considered for this position, and the appointment will be made in line with the company’s EE Plan. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

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