Patient Services Manager (Nov26 Klerksdorp Complex-Wilmed Park, Daleside & Parkmed)

About the job

Main Focus Areas The Patient Services Manager is responsible for overseeing all patient-facing administrative functions, ensuring a seamless patient journey, service excellence, and operational efficiency across admissions, reception, and support services. Key Performance Areas: (include but are not limited to) - Manage patient services operations in accordance with Lenmed Standard Operating Procedures (SOPs). - Ensure a seamless and positive patient experience across all touchpoints within the facility. - Lead and manage patient services staff, including performance management, training, and development. - Monitor patient flow processes to improve efficiency and reduce waiting times. - Ensure accurate patient registration, billing coordination, and documentation processes. - Handle escalated patient concerns and complaints, ensuring timely and effective resolution. - Collaborate with clinical, nursing, and finance teams to support coordinated patient care and billing processes. - Monitor and report on patient satisfaction metrics and implement service improvement initiatives. - Ensure compliance with healthcare regulations, data protection, and confidentiality requirements. - Develop and implement policies and procedures to enhance patient service delivery. - Oversee resource planning, staffing schedules, and operational coverage. Participate in audits, quality assurance programs, and accreditation processes. - Promote and maintain strong relationships with internal and external stakeholders. - Attend management and departmental meetings as required. - Maintain a safe and compliant working environment in line with applicable regulations. - Manages the post discharge collection of debt from funders and patients. Post Requirements: (include but are not limited to) - SAP experience. - Minimum 5 years' experience in hospital administration or patient services, with at least 2 years in a supervisory role. - Strong understanding of hospital operations, patient flow, and customer service standards. - Knowledge of healthcare regulations and patient confidentiality requirements. - Proficiency in hospital information systems and Microsoft Office. - Strong leadership, organisational, and problem-solving skills. - Excellent communication and stakeholder management abilities. - Ability to work under pressure and manage multiple priorities. - High level of customer service orientation and attention to detail. - Flexible in working hours as required. - Drivers licence and own transport. - Knowledge of funder rules. - Sound people skills.

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