Revenue and Reservations Supervisor
Kendrick Recruitment · Franschhoek, Western Cape, South Africa
- Employer
- Kendrick Recruitment
- Location
- Franschhoek, Western Cape, South Africa
- Salary
- R25 000 to R30 000 per month
- Posted
- 8 October 2026
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About the job
Revenue and Reservations Supervisor – Luxury 5-Star Hotel Kendrick Recruitment is currently seeking an experienced Revenue and Reservations Supervisor to join a prestigious 5-star hotel in Franschhoek, Western Cape. The successful candidate will play a key role in overseeing reservations operations, optimising occupancy and revenue, and ensuring an exceptional guest experience from booking through to arrival. Location: Franschhoek, Western Cape Property: 5-Star Hotel Position: Revenue and Reservations Supervisor Salary: R25,000 – R30,000 per month Key responsibilities Oversee the day-to-day reservations operation, ensuring all enquiries and bookings are handled accurately and efficiently. Supervise and support the reservations team, providing guidance, training and ongoing development. Monitor occupancy, room availability, rates and booking patterns to maximise revenue opportunities. Assist with implementing effective revenue management and pricing strategies. Maintain accurate reservations records and ensure all bookings are correctly captured and processed. Monitor online booking channels, OTAs and distribution platforms. Analyse reservation and revenue reports and identify opportunities to improve performance. Work closely with Front Office, Sales, Finance and Management to ensure seamless communication and operational efficiency. Manage guest enquiries and special requests professionally, ensuring a personalised service experience. Assist with forecasting, reporting and maintaining rate parity across all relevant channels. Ensure reservations procedures and hotel standards are consistently followed. Handle any booking-related issues or guest concerns promptly and professionally. Requirements Previous experience in a reservations, revenue or hotel operations role is essential. Supervisory or team leadership experience is highly advantageous. Previous experience within a 4- or 5-star hotel environment is preferred. Strong understanding of hotel reservations systems, online distribution channels and revenue principles. Excellent communication and interpersonal skills. Strong attention to detail and organisational abilities. Good numerical and analytical skills with a commercial approach. Ability to work accurately under pressure in a fast-paced hospitality environment. Professional presentation and a strong commitment to delivering exceptional guest service. Knowledge of the Franschhoek/Winelands hospitality market would be advantageous.
Source
Published by Kendrick Recruitment careers at kendrickrecruitment.zohorecruit.com. The advert and its text belong to Kendrick Recruitment; Honde shows it as published and links to the original. Check the closing date and requirements there before you apply. Genuine employers never ask you to pay to apply.
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