Sales Support Manager

About the job

Sales Support Manager | Premier Tour Operator | Noordhoek, Western Cape Salary: R25,000 – R30,000 per month Kendrick Recruitment is seeking an organised, proactive and detail-oriented Sales Support Manager to join a premier tour operator based in Noordhoek, Cape Town. This is an excellent opportunity for an experienced sales support professional with a background in tourism or hospitality who enjoys working behind the scenes to ensure efficient sales operations, exceptional client service and strong team performance. The successful candidate will play an important role in supporting the sales team, overseeing administrative processes and ensuring that enquiries, quotations, bookings and client communications are handled efficiently and professionally. Key Responsibilities: Oversee and coordinate daily sales support activities and administrative processes. Provide ongoing support to the sales team to ensure smooth and efficient operations. Manage sales enquiries, quotations, proposals and booking documentation. Ensure all client information and sales records are accurately maintained and updated. Monitor sales pipelines, follow up on outstanding enquiries and assist with conversion tracking. Coordinate communication between the sales team, reservations and operational departments. Assist with preparing sales reports, performance updates and relevant documentation. Identify opportunities to improve internal sales processes and administrative efficiency. Ensure all client correspondence is handled professionally and timeously. Assist with managing supplier information, rates and travel-related documentation. Support the onboarding, training and development of sales support staff where required. Ensure that the sales team has the necessary information and resources to deliver exceptional client experiences. Requirements: Previous experience in a Sales Support Manager, Sales Coordinator or similar administrative management position. Experience within the tourism, travel or hospitality industry is highly advantageous. Strong organisational, administrative and coordination skills. Excellent written and verbal communication abilities. Good understanding of sales processes, booking procedures and client relationship management. Strong computer literacy, including Microsoft Office and relevant CRM or booking systems. Excellent attention to detail and the ability to manage multiple tasks simultaneously. Strong problem-solving abilities and a proactive approach to work. Ability to work well within a team while taking ownership of responsibilities. A professional, service-driven attitude with a passion for the travel industry. Salary: R25,000 – R30,000 per month, depending on experience. If you are an organised and motivated professional looking to join an exciting tour operator and play an integral role in supporting a successful sales team, we would love to hear from you! If you do not hear from us within 7 working days, please consider your application unsuccessful.

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